Shipping & Delivery

The following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time 
Our orders are processed and dispatched within 2-5 business days, usually on Mondays and Thursdays. Do note that shipping and deliveries will not be available on weekends and/or holidays. Please also allow additional days in transit for delivery. If there is a significant delay in shipment of your order, contact us at feldenco@gmail.com with the email subject: 'Shipping & Delivery Issue - Your Order Number', and we will look into the matter for you. 

Shipping Rates & Delivery Estimates
 

Shipping charges for your order will be calculated and displayed at checkout. Kindly note that all prices, charges and fees reflected on the website are in Singapore Dollars.
Normal Delivery Rates are a flat rate of: $1.70 (Local postage service without tracking). There will be an additional $3 if Singpost Registered Mail is preferred (2-3 business days) 
Standard International shipping rates are: $20.00 SGD (7-21 business days depending on your country)
If you require a faster delivery alternative, please contact us at feldenco@gmail.com and we will advise you further. Extra charges may apply.

Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email with your tracking number(s) once your order has been posted. 

Taxes and Duties
Depending on the location of your shipment, additional customs and duty fees may apply. You, the purchaser, will be liable for all import duties, customs and local taxes levied to the country you are shipping to. We will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We kindly advise that you familiarize yourself with any import duties, customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products applicable to the destination of your package.